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Can I exchange instead of refund?Updated 6 months ago

UK Returns

Exchanges cost 3.99 GBP per request. You’ll receive a payment link your once your return reaches our warehouse and your exchange order is created. Payments must be made within 7 days to confirm your exchange request. If a payment is not received within 7 days your exchange order will be cancelled and refunded. 

We offer size exchanges on all UK orders. Simply add a note when registering your return for the new size you’ve requested. Exchanges are subject to stock.

International Returns 

We don’t offer an exchange facility. Simply return your item(s) and reorder for a replacement size/colour.

If you need to re-order or are planning to shop again you can opt for an e-gift card as your refund method. The e-gift card will be issued to your e-mail address once we’ve received your unwanted items. By opting for an e-gift card you won’t have to wait the 3-5 working days for your refund to hit your bank account, once processed by our returns team.

We also offer Buy Now Pay Later options at checkout. Allowing you to re-order your replacement instantly after making your return whilst waiting for your refund to reach you. Once your refund hits your account you can then simply pay off your Buy Now Pay Later statement.

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