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Missing something from your order?Updated 6 months ago

Missing something from your order?

If you think something is missing from your order please check the following before contacting our Customer Service Team. 

  • We may have sent your items in separate parcels, if so please check your e-mails you may have received two tracking numbers.
  • Sometimes the item/s you have ordered may have been out of stock. If this is the case, we'll have e-mailed you to let you know and automatically refunded you. (Please check your junk/spam as our e-mails may filter into there)

If you have checked the above an item is still missing from your order, please let us know within 48 hours of of your order being delivered by contacting our Customer Service Team and we'll look into this for you, failure to notify us within this timescale may limit the support we can provide. 

You'll need to confirm your order number, shipping address and full item names of any item/s missing. Our Customer Service Team will then open an investigation to review your order being dispatched and shipped.

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