Need to make a change to your order once placed?

Cancel / Amend OrdersWe work around the clock to make sure that your orders are processed as soon as you place your order. We do this to make sure you get your order in the quickest time possible. Which means once you have placed your order we are unable to amend or cancel this.We recommend before completing your payment at checkout you double check your basket including ensuring you have selected all items you want to order in the relevant sizes . Please also ensure your delivery address is correctly entered with your door number/house name and post code.&#xA0;

Cancel / Amend Orders

Find out about how we can help you if you cannot locate your e-gift card.

Cannot Locate E-Gift Card?<p id="isPasted" style="font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; line-height: 24px; color: rgb(22, 22, 22); background-color: rgb(255, 255, 255);"><span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 14px; line-height: normal; font-family: Inter; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;">Your e-gift card will be issued to the e-mail address you&apos;ve used to place your order. This will be issued within 24 hours of your purchase.<span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: Inter; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;">&#xA0;Please check your junk/spam if you have not received this e-mail as it may have filtered into these mailboxes<p style="font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; line-height: 24px; color: rgb(22, 22, 22); background-color: rgb(255, 255, 255);"><span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 14px; line-height: normal; font-family: Inter; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;">If you still cannot locate your e-gift card 24 hours after placing your order please contact our Customer Service Team. You&apos;ll need to share the e-mail address used to order the e-gift card and the order number linked to this.&#xA0;<p style="font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; line-height: 24px; color: rgb(22, 22, 22); background-color: rgb(255, 255, 255);">Please note we cannot amend the email address which your e-gift card has been registered too.

Cannot Locate E-Gift Card?

Find out about how we can help you if you have received a faulty item.

Received a Faulty Item?<p id="isPasted" style="font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; line-height: 24px; color: rgb(22, 22, 22);"><span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;">If you have received a faulty item, you will need to let us know within 30 days of the receiving the order. You&apos;ll need to send clear images of the fault along with a written description so that we can look into this and see if it is a manufacturer fault.<p style="font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; line-height: 24px; color: rgb(22, 22, 22);"><span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;">The Customer Service Team will then help arrange a return for the faulty item to be returned back to our Warehouse where it will be inspected by our Returns Team.&#xA0;<p style="font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; line-height: 24px; color: rgb(22, 22, 22);"><span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;">Refunds / Replacements will not be offered for products with reasonable wear and tear rather than a fault.

Received a Faulty Item?

Find out about how we can help you if you have received an incorrect item.

Received an incorrect item?<span id="isPasted" style="color: rgb(65, 65, 65); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If one of the items you received isn&apos;t what you ordered please<a class="fr-strong" href="https://maniere-de-voir-help.gorgias.help/en-US/contact-us-18164">&#xA0;contact</a> our Customer Service Team immediately to notify us. &#xA0;<span id="isPasted" style="color: rgb(22, 22, 22); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please notify us within 7 days of receiving your order.&#xA0;You&apos;ll need to confirm the name of the item you have not received from your order and send images of the product you have received and the barcode/packaging.Our Customer Service Team will then complete relevant checks and help organise a return for the incorrect item and arrange a replacement of the original item *subject to stock.&#xA0;<div class="note-callout">Please note, you&apos;ll need to keep the proof of return for any returned items until receipt is confirmed at our warehouse. </div>&#xA0;

Received an incorrect item?

Find out about how we can help you if you are missing an item from your order.

Missing something from your order?If you think something is missing from your order please check the following before contacting our Customer Service Team.&#xA0;<ul><li style="font-family: Inter; font-size: 14px;">We may have sent your items in separate parcels, if so please check your e-mails you may have received two tracking numbers.</li><li style="font-family: Inter; font-size: 14px;">Sometimes the item/s you have ordered may have been out of stock. If this is the case, we&apos;ll have e-mailed you to let you know and automatically refunded you. (Please check your junk/spam as our e-mails may filter into there)</li></ul>If you have checked the above an item is still missing from your order, please let us know within 48 hours of of your order being delivered by contacting our Customer Service Team and we&apos;ll look into this for you, failure to notify us within this timescale may limit the support we can provide.&#xA0;You&apos;ll need to confirm your order number, shipping address and full item names of any item/s missing. Our Customer Service Team will then open an investigation to review your order being dispatched and shipped.

Missing something from your order?

Manière De Voir

If you have placed an order with us and have experienced a problem or need support please click here to see how we can help you.

Order Assistance

Cancel / Amend Orders

Cannot Locate E-Gift Card?

Received a Faulty Item?

Received an incorrect item?

Missing something from your order?