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Received a Faulty Item?Updated a year ago

Received a Faulty Item?

If you have received a faulty item, you will need to let us know within 30 days of the receiving the order. You'll need to send clear images of the fault along with a written description so that we can look into this and see if it is a manufacturer fault.

The Customer Service Team will then help arrange a return for the faulty item to be returned back to our Warehouse where it will be inspected by our Returns Team. 

Refunds / Replacements will not be offered for products with reasonable wear and tear rather than a fault.

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